Shipping Protection

Keep Your Pet Healthy with Flowing, Filtered Water

HydraFlow™ is more than just a water bowl — it’s a wellness upgrade. Made from hygienic stainless steel and engineered for continuous circulation, it keeps your pet’s water cleaner, cooler, and more inviting to drink.

What’s Included:

✔️ HydraFlow™ Stainless Steel Pet Fountain

✔️ Bonus: 8× Replacement Filters

✔️ Free Worldwide Shipping

✔️ 30-Day Money-Back Guarantee

Perfect for busy pet parents who want to support their fur baby’s wellness with minimal effort.

Processing Time: Orders are processed within 1-2 business days.

Delivery Time (UK): Once dispatched, delivery typically takes 5–8 business days, depending on your location. While rare, courier or weather disruptions may occasionally cause slight delays.

Other Destinations: We ship to the United States, the United Kingdom, Australia, Canada, New Zealand, and several European countries. Delivery times vary by region.

Tracking Information: Tracking details will be sent to your email once your order has shipped.

Return Policy Overview

Our return policy lasts 30 days from the date of purchase and applies only to defective products. If 30 days have passed since your purchase, we cannot offer a refund.

Important: Please do not send your purchase back to the manufacturer. Contact us first for return instructions.

Eligibility Requirements

To be eligible for a return:

• The item must be defective
• You must contact us within 30 days of receiving your order
• The item must be in its original packaging with all components included

Non-Returnable Items

The following items are not eligible for returns:

• Items with obvious signs of use
• Items damaged due to reasons not related to manufacturing defects
• Items missing original packaging or components
• Items returned more than 30 days after delivery
• Non-defective items

Return Process

Follow these steps for the return process:

1. Contact us through the "Contact Us" tab at the top of the page.
2. Wait for our response with return instructions (within 24 hours).
3. Ship the item back as per our instructions.
4. Once received and inspected, we'll email you about the status of your return.
5. If approved, your refund will be processed to your original payment method.

Refund Timeline

• Refund processing typically takes 5-10 business days.
• The timing of the refund appearing in your account depends on your bank or payment provider.

Missing Refunds

If you haven't received your refund:

1. Check your bank account again.
2. Contact your credit card company to confirm processing time.
3. If still not resolved, contact us through the "Contact Us" tab.

Exchange Policy

We do not offer exchanges. For defective items, we process returns and refunds only.

Shipping Information

• You are responsible for return shipping costs.
• Shipping costs are non-refundable.
• Return shipping costs will be deducted from your refund.
• We strongly recommend using a trackable shipping service for returns.

Contact Information

• Use the "Contact Us" tab at the top of the page.
• We respond to all inquiries within 24 hours.
• All return requests must be approved by our team before shipping.